Frequently asked questions

Yes. Use the free demo to practise with sample data. The demo is a separate environment; a test payment is not a real charge and does not activate a production subscription.

Plans differ in features and Peppol allowances. See the current pricing overview. Access for your invited accountant is free.

Open SimplyFact subscription in your administration for subscription status, billing period and available subscription invoices. A payment in the test environment remains a test payment.

Open SimplyFact subscription and choose the desired plan and billing period. Review the proposal and confirm the indicated next step. Selecting another card alone does not change your subscription or charge you.

Choose Peppol through SimplyFact or connect your own supported provider. With your own provider, you arrange and pay for that contract separately. Peppol registration is a separate step from your SimplyFact subscription.

Indicate your existing registration during setup. Transferring may require cooperation or a migration key from your current provider. Keep your existing connection until the new receiving registration has been checked.

The public guide covers API keys, permissions, endpoints and webhook signatures, with examples and errors. Grant only the permissions your integration needs.

Business and Pro let you configure a separate invoice mailbox. Attachments are scanned and recognised. Review the proposed supplier, totals and payment information before further processing. Starting a subscription does not create a mailbox.

Check the selected administration and environment, configured receiving address, allowed sender and whether automatic intake is enabled. Then review the processing report and documents awaiting review.

The Desktop import transfers selected business data such as customers, products, suppliers and subscriptions. Historical invoices and original PDFs are not currently transferred by that wizard. Keep your Desktop archive.

Invite your accountant to the relevant administration and review the granted access. Registering an accounting office does not automatically grant access to your business data.

Use Show jokes and thoughts at the bottom of this website to restore notes after dismissing them. The website and the Happy appearance in the app have separate settings.

Use the support form or email support@simplyfact.eu. Include the page, steps, environment and visible version if available. Never include passwords, API keys or authenticator codes.